The great thing from #ProjectMadeira that Dynamics NAV won’t get

One of the things that made Project Madeira so good for me was the guidance you got to start using it. Really nice arrows and explanations take you through different tasks both when you first sign up and on demand later if you need them. It makes it as simple as possible for any user to learn what they need to do so well done Microsoft.

Obviously in the entry level market that project Madeira is targeted at this is critical but it’s probably the biggest barrier to adaption in the mid-market to. The number of presales presentations I’ve attended where the feedback has been ‘it’s obviously a really capable product but I’m worried that it’s too complex for our users’ isn’t close to single figures. Similarly, with existing users it’s frustrating that they often don’t use half the product because they can’t figure out how they should on their own and one to one training from an expert cost more money than their management will justify (stupidly). 

So will this cool new tool in Project Madeira make a significant difference? Well sorry to disappoint but for most I believe the answer is no. The reason being that I believe they have used a third party tool called Walkme  presumably contracted specifically for Project Madeira but unlikely to include any other Dynamics NAV users.

I contacted Walkme a few months ago after it was suggested I talk to them and found that

· They say they are enterprise market focused.

· Minimum subscription is 200 users.

· Minimum subscription is £19,000 per annum.


There is a free entry plan but you only get three walkthroughs with limited steps (just 5 clicks) and any ERP system needs many more than that. Its not worth starting with just this but I understand its just a trial and they really need to get subscribers to pay the bills.

What I do believe is that if they had a subscription that allowed 10 custom walkthroughs  and had another 40 standard Dynamics NAV one’s (after all most Dynamics NAV users use a lot of standard processes right?)  and made the subscription £100 per annum per user they would soon make make more from the Dynamics NAV community they do out of their enterprise focused ones.  Not likely to happen was what they guy told me though so I’m not holding my breath.   

So the midmarket is still looking for a simple training and documentation tool for Dynamics NAV. With it’s easy customisation features this would save a massive amount of time and effort as well as increasing the adaption and improving the quality of the user experience.

And I’d speculate that Microsoft are not going to fill this need if they have bought the technology in for their new platform. That leaves the way clear for a third party. Any ISV out there like to create something at a cost the average Dynamics NAV customer would justify?

Author: James Crowter

I’m passionate about how businesses can improve their efficiency by getting process optimal more of the time. For the last twenty five years I’ve worked to help organisations of all sizes and types implement the ERP & CRM software that typically they decide they need when things are going wrong. I’ve seen that work unbelievably well and enabled those organisations to rapidly grow but I’ve also had some hard projects over that time where it’s felt more like warfare at times. Since 1996 (and version 1.01) I’ve been working with a small Danish product called Navision that’s now become Microsoft’s Dynamics NAV and I’ve also been using and consulting around Microsoft CRM since 2005. As managing Director of one of the longest established first Navision and now Microsoft Dynamics partners I’ve been involved in the complete history including numerous product councils and system design reviews. It’s my privilege to know many of the key Microsoft executives and product designers and have insight into both where the products are now and their future direction. So colleagues & clients have asked me to start this blog to share some of the insight that both this knowledge (obviously where not restricted by NDA’s or client confidentiality) and experience can help. Specifically I want to concentrate not on the specifics of how (there are some great blogs already for that) but why. If any user helps their business make better decisions or consultant can give better advice then that will be objective achieved. I founded Technology Management in 1992 and have led from the front ever since. Helping clients use technology to grow their business is my passion through explaining technology in terms that everyone can understand. My interest in computing began at the age of eight, long before my school had the equipment to cope. Throughout school and university I developed software commercially. I hold many IT certifications, such as Microsoft Dynamics NAV (for over 17 years), Microsoft Dynamics CRM (for over 10 years), as well as Microsoft Windows Server, Exchange and SQL. In October 2015, I was awarded the title of Most Valuable Professional (MVP), a title given to a select few individuals (31 currently) across the world specifically for Dynamics NAV. After years of working with a range of distribution and manufacturing software for hundreds of organisations, I focus on understanding the business requirements of an organisation, what it will take to deliver the systems required to maximise their potential. Follow me online via my other social channels: - Twitter: @jamescrowter - LinkedIn: Or email me directly at james[.]crowter[@]

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